Contact xfinity

How do I get into contact with a human to request a reimbursement and provide feedback? 

I am traveling internationally and the travel pass was not working. The virtual assistant was useless. I followed all of the troubleshooting tips in the FAQs etc and nothing worked. The only way I could get help was to call the number provided. They say it’s a free call, but how could I possibly call if my phone isn’t working?! I had to borrow a local (outside of the US) friend’s phone to call the 1-800 number. The person i reached was friendly but it took nearly an hour and now I have to reimburse my friend €94+ ($110) for the call. This completely cancels out any financial savings I had by switching to xfinity mobile and I am very angry and would like to request reimbursement. 

Now for the feedback - Xfinity needs to:

-Provide a local number to international travelers - just one local to covered countries that reroutes to the US number will do

-have an option for the virtual assistant to connect customers to customer service if it is unable to help. It’s one of the worst/least helpful AI/bot virtual assistants I have ever encountered 

-provide a means to email/chat directly with a human. Forums make no sense when the concern is an issue specific to my account

-offer an international plan with less data for a lower cost. I barely use 5 GB of data in a month, but I have to pay $10/24hrs to have any data at all (yes I know there’s the pay as you go rate, but it’s outrageous - $300 per GB).

-fix the forum tags. The site errors out any time I try to choose one, so there are no searchable tags on this post