Constant misinformation about plans and billing.
When I agreed to mobile service instead of land line I was told the phone was free. It wasn't. I was just reimbursed every month for the charge which wasn't what I was told. When I went in to cancel the line I specifically asked if there would be any charges that would remain on my account for the phone, usage, etc. I was assured there would not be. Now I find that I will owe $131 for the phone. So, I was lied to about getting the phone and now I'm being lied to about cancelling the phone. I tried to talk to billing but was given someone who said they couldn't do anything about it. Is there any way to get any relief from this cycle? I've been a customer for over 40 years!!! Give me a break!
XfinityLinda
Official Employee
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1.3K Messages
3 months ago
Thank you for connecting with us here in our community, @Fnarcaking, about your Xfinity Mobile experience. We are sorry to hear it has not been the best for you. We would like an opportunity to review the account as see if we are able to assist. I can assure you we will do all we can to turn this around for you. If we may, please send us a Direct Message with your full name, and address. We look forward to your Direct Message.
To start a Direct Message: Click "Sign in" if necessary
• Click the "Direct Message" icon (upper right corner of this page)
• Click the "New message" (pencil and paper) icon
• Type "Xfinity Support" in the to line and select "Xfinity Support" from the drop-down list
• Type your message in the text area near the bottom of the window
• Press Enter to send your message.
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jpm621
New Poster
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3 Messages
3 months ago
They did the same thing to me. The phone will be paid off in 6 months and then I am cancelling that line.
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