Consistently the worst customer experience ever

Yes, please reprogram your phone system so that hanging up on consumers is not an option. If someone has pushed four buttons and still has not gotten to a live agent, you should put them in line to speak to someone even if they have to wait a long time. At least it is not like giving them a middle finger by  having the system say “thank you goodbye” and making them start over. That your system is even programmed to do that proves my point. 

@user_34c11c, 

We absolutely appreciate your feedback. One of the things I love most about working for Xfinity is that I'm confident they listen to customers and employees and are always striving to make the services more enjoyable for everyone.

Feedback like this really helps us make a huge difference in how we approach solutions like this in the future.

I'm not sure about that because I have seen posts similar to mine for ages, and still your system is actually programmed to hang up on people. No positive changes have been implemented at all. 

@user_34c11c

We do apologize for any inconvenience, I'll be happy to assist you with any concerns you may have with your services or billing to get started please send me a direct message

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