Visitor
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5 Messages
Consistently the worst customer experience ever
Trying to get customer service from Xfinity is consistently rage inducing. The automated assistant takes you in irritating loops, presenting websites with information that isn’t working for you. If you don’t fit into one of the category options, instead of transferring you to a live agent, the system actually hangs up on you. I have been hung up on five times today and have spent a half hour trying to solve a very simple problem. Only a company that knows they have nothing to worry about, and that doesn’t care at all about customer experience would program system like this, I literally hate this company. They know they have a corner on the market. If I had other options, I would be gone.
XfinityBradM
Official Employee
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585 Messages
3 months ago
@user_34c11c That is definitely not the experience we want for our customers when they are reaching out for assistance. Let us know if there is anything we can assist you with concerning your Xfinity account.
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