Completely taken advantage of. [Edited]

Dear Comcast Xfinity Customer Service,

I am writing to express my extreme dissatisfaction with the service I have received from Comcast Xfinity. Last Christmas, I purchased my son’s first cell phone, and during the purchase, I was informed by a customer representative that the device would be free of charge. Delighted, I presented the phone to my son on Christmas morning, and he activated and used it for one month.

To my shock, when I received my bill after the first month, I discovered that I was being charged $30 per month for the supposedly “free” device. This discrepancy prompted me to visit a Comcast Xfinity store and speak to the manager in hopes of resolving this issue. The manager assured me that he would look into the matter and find a solution.

However, since that visit, my experience has been nothing but frustration. Each time I call Comcast Xfinity customer service, I am met with the same response: “Let me see what I can do.” Despite these assurances, the problem remains unresolved, and I continue to be billed $30 per month for a device that was promised to be free.

I find this situation entirely unacceptable and unfair. As a loyal customer, I expected better treatment and more transparent communication. It has been several months since my initial complaint, and no one at Comcast Xfinity has taken any concrete steps to address this issue or provide a satisfactory resolution.

I kindly request that you investigate this matter promptly and take the necessary steps to correct the billing error and adjust my account as it was originally promised. I believe this is a clear case of misinformation on the part of your representative, and I should not be held responsible for these charges.

I look forward to a swift and positive resolution to this matter. Please contact me at [Edited: "Personal Information"] or [Edited: "Personal Information"] to discuss this further and inform me of the steps you plan to take to rectify the situation.

Sincerely,

Brett [Edited: "Personal Information"]