complaint

just wanna let the forum know how Xfinity operates. last January. I was offered a promotion for a free mobile line. I accepted the promotion but every month I got a notice of a bill.  thank goodness Xfinity did not have my current payment information or I probably would’ve never gotten any credits every month. I was on the phone for over a half hour asking. Why is this happening? Why am I getting charged every month for a free mobile line? No one gave me an explanation. Only said I’ll give you the credit. I really got tired of this so in October of this year, I wrote a letter to corporate and corporate called me back to let me know that I was not eligible for a free mobile line! This point, my account had racked up $84 of billing. Corporate offered me a $40 credit so I’m still out 44 bucks but guess what they’re not getting it! So I know now that Xfinity operates under a “bait and switch scheme“ please be aware of this practice so you don’t get caught up like I did.