U

Tuesday, November 28th, 2023 10:29 PM

Closed

Complaint

I have been a customer for several years.I called xfinity and when I did they told me I have 3 phones and paying for a phone I don't  have the only one that could of added this line is xfinity. I have [Edited: "Personal Information"] and [Edited: "Personal Information"].I have been paying $25.00 a month for a phone I don't have.This is a mistake xfinity did I would like to have this looked into.

Official Employee

 • 

1.4K Messages

1 year ago

Thank you for connecting with us about your concern, @user_qsj2yl. This is definitely something we should look into for you. Please send us a Direct Message with your name, the main Xfinity Mobile number, and address. We look forward to your reply. 

 

To start a Direct Message: Click "Sign in" if necessary 
• Click the "Direct Message" icon (upper right corner of this page) 
• Click the "New message" (pencil and paper) icon 
• Type "Xfinity Support" in the to line and select "Xfinity Support" from the drop-down list 
• Type your message in the text area near the bottom of the window 
• Press Enter to send your message.

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