Complaint on mobile purchase

I purchased a mobile in xfinity on apr 2, i was told i will receive it by apr 4, but I haven’t received it yet. Lot of mistake and no proper updates on anything. Totally disappointing Xfinity

Responses

CCMartin

Gold Problem Solver

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2.9K Messages

2 years ago

@user_aac4bf

Hey there! I wanted to reach out and touch base with you. Have you contacted our 24/7 Xfinity Mobile team for an update? Let me know! I want to make sure you are helped.

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U

@XfinityMartinB Hi when I purchansed the mobile 14 pro from the store, I was told I have a promotion applied for porting my number to xfinity+downpatment of 312 dollars, which makes 12.50$/m for 24 months. Now I am being charged for 33$/m. All the customer care and person on the store are helpless. What steps are taken for this now? Agents from customer care are Ali and Abdul. Xfinity store in Arlington heights fand road,IL- female representative. I wanted this to be taken care of soon as possible. It has been 2 weeks since I purchased the product and full of issues.

2 years ago

0

CCRobert

Official Employee

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455 Messages

Hello @user_aac4bf Thank you for getting back to us. I am sorry that this hasn't been resolved for you yet. Can you tell me if there have been any changes to your residential account? Can you tell me when the device was purchased?

I no longer work for Comcast.

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2 years ago

0

Plan

user_aac4bf

Complaint on mobile purchase

CCMartin

user_aac4bf

CCRobert

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