3 Messages
Complaint/ Action needed
Hi, I have reached out to Xfinity before for a problem regarding multiple mobile service charges when I am not a mobile customer. I only have xfinity internet. After being on hold for hours on at least two different occasions, xfinity rep and supervisors informed me that I would be getting refunded for the charges and that I would never be charged again. The refunds never came and I ended getting charged again the following month. I contacted Xfinity through a forum and I was later contacted by an employee that seemed to care and promised me my refunds and assured me that I would never be charged again. Because of the hassle I went through previously, I asked for her to write it an email, which she did. I received 3 refunds. I needed a total of 5. The employee called to follow up and I let her know that I never received the last 2 refunds. She assured me she was going to look into it and get back to me. She never got back to me so I called her 3 times and left 3 voicemails on separate occasions. I also reached out via email. I never heard back from the employee. I was in complete disbelief for the way I have been treated this far. AND SHOCKINGLY, I received another charge to my account AGAIN last week. Again, I waited on hold for hours. A rep assured me I would be refunded for the missing 2 refunds from before and the new charge from last week. Again, the reps word was invalid. I feel so helpless because I am being lied to and taken advantage by a company that is nearly impossible to get a hold of. I really just want my refunds and my credit card permanently removed from your system so that I can move forward and put this headache in the past.
snafu17603
Regular Visitor
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5 Messages
9 months ago
Best of luck with your problem.
I am going through several frustrating situations simultaneously, and know how you feel. I too have spent many hours trying to just get through to someone who is capable of helping me, or at least, doing something without lying or pretending to care. Twice, their "help" has created additional problems which resulted in more wasted time, phone calls, store visits, and aggravation. I feel like I've been going in circles while dealing with automated chat sessions, etc.
The only thing I've gotten out of these weeks of misery is additional billing for services that I never wanted or received. After forty-plus years as a loyal customer, I've just about given up on Comcast/Xfinity.
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XfinityEricB
Official Employee
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1.7K Messages
9 months ago
Can you send us a direct message with your full name, name of account holder (if different), and service address please?
To send a "Direct Message" to Xfinity Support:
Click "Sign In" if necessary
Click the "Direct Messaging" icon (speech bubble)
Click the "New message" (pencil and paper) icon
The "To:" line prompts you to "Type the name of a person". Instead, type "Xfinity Support" there
- As you are typing a drop-down list appears. Select "Xfinity Support" from that list
- An "Xfinity Support" graphic replaces the "To:" line
Type your message in the text area near the bottom of the window
Press Enter to send it
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