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Wednesday, November 8th, 2023 8:41 PM

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Comcast email not syncing

My Comcast emails are not loading on my Samsung phone. They are loading on my computer. My Gmail emails are working fine. Help pls.

2 Messages

11 months ago

Same with my Samsung phone.  Stopped syncing on Monday November 6th.  They load on my computer and Gmail is fine.  Can't find a solution!!!

3 Messages

I am having same issue since Nov. 6th. Have you find any helps?

Gold Problem Solver

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25.9K Messages

11 months ago

My Comcast emails are not loading on my Samsung phone. ...

Please see https://www.xfinity.com/support/articles/samsung-modern-authentication

Please be aware that there are 2 kinds of responses in this Forum: Replies and Comments. When you Comment on a post by scrolling down to "Comment on this post here...", I am notified of your response. But if you select Reply, I am NOT notified and may not be aware of your response.

Official Employee

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863 Messages

10 months ago

@user_k6mg27 Our team can help you with your email issues today as I am seeing a bunch of threads on this situation. To send a direct message, please click on the chat icon in the top-right corner of the screen, and select "Xfinity Support" to initiate a live chat. 
Click "Sign In" if necessary
Click the "direct messaging" icon or https://forums.xfinity.com/direct-messaging
Click the "New message" (pencil and paper) icon
Type "Xfinity Support" in the "To:" line and select "Xfinity Support" from the drop-down list which appears. The "Xfinity Support" graphic replaces the "To:" line
Type your message in the text area near the bottom of the window
Press Enter to send it

3 Messages

10 months ago

My email was not syncing since Nov. 6th.  Today Nov. 12th, I now tried this re authentication steps.  So now it seems recognizing my identity with Xfinity and Samsung email app.  Getting emails on my phone. Hopefully it is solved.

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