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user_a80c91
1st Topic

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4 Messages

Saturday, August 20th, 2022 5:22 PM

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Comcast blocking valid calls

Starting in the last week, calls from current and new contacts are being blocked.  When I touch phone icon it shows which calls were blocked.  When I touch the phone icon/menu in upper right/settings/block numbers it does not show the phone number that was blocked.  What is causing that?  How do I unblock valid non-spam phone calls?

Question

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Updated 

3 years ago

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XfinityDena

Official Employee

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3.2K Messages

3 years ago

I understand that could be frustrating. Are these numbers already saved in your phone book? 

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user_a80c91

Visitor

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4 Messages

@XfinityDena​ 

Yes.  It  is in my phone contacts list.

3 years ago

0

XfinityRay

Official Employee

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2.7K Messages

We are going to need to get our Xfinity Mobile team involved in this situation, @user_a80c91. With you not seeing the numbers come up, having them in your address book already, and not seeing them on the block list we will need to access your account to further help. Our options with Xfinity Mobile accounts are very limited. We're unable to perform any device or account specific requests over this platform. Have you tried calling or texting 1 (888) 936-4968, or reached out to our secure online chat at https://comca.st/3pAGjkA where an Xfinity Mobile expert is available 24/7?

I am an Official Xfinity Employee.
Official Employees are from multiple teams within Xfinity: CARE, Product, Leadership.
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3 years ago

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user_a80c91

Visitor

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4 Messages

One thing I did find interesting from one of the people who sent me a text message recently.  When I went to delete it, the option came up to unblock or continue blocking.  I chose to unblock and now I get his phone calls.  Don't know if that's the solution or not.  I will experiment and wait to see if it happens again, and if so, contact the Xfinity Mobile expert at https://comca.st/3pAGjkA.  Thank you for your help.

3 years ago

0

user_a80c91

Visitor

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4 Messages

Accepted answer XfinityRay.  Thank you.

3 years ago

0

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