1 Message
Collections phone number
need a phone # to call for Collections dept to send me a payoff letter for an old invoice
1 Message
need a phone # to call for Collections dept to send me a payoff letter for an old invoice
DreamSayerZ
Problem Solver
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568 Messages
5 months ago
@user_ujr2oe You can reach Xfinity Mobile at this number 1 (888) 936-4968.
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XfinityPaula
Official Employee
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1.2K Messages
5 months ago
@user_ujr2oe Hello there! Thanks for reaching out to us for help with the pay-off letter. Usually these are automatically submitted within 90 days of the pay-off being processed with the collections team. I know it's vital to have this updated on crucial for credit reporting issues, and it's my pleasure to help out and make sure it's updated for you. Can you please send us a direct message with your name and the service address? From there we can make sure to have the correct contact for you account.
To send a direct message, please click on the chat icon in the top-right corner of the screen, and select "Xfinity Support" to initiate a live chat.
Click "Sign In" if necessary
Click the "direct messaging" icon or https://comca.st/3J0ir1l
Click the "New message" (pencil and paper) icon
Type "Xfinity Support" in the "To:" line and select "Xfinity Support" from the drop-down list which appears. The "Xfinity Support" graphic replaces the "To:" line
Type your message in the text area near the bottom of the window
Press Enter to send it
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