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Visitor

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11 Messages

Thursday, May 15th, 2025 11:35 PM

closing a line on By the Gig plan

I have a By the Gig plan with two lines. I now want to "close" one of the two lines. I want to keep the other line, thus keep my By the Gig plan. The line I want to "close" was originally added to take advantage of a "free phone" offer and the phone is now fully paid off and I have received all the bill credits. The phone number on that line was ported in by me when the line was added. I don't really use that line and number and thus want to "close" it.

I have a couple of questions about "closing" the line.

  • If I simply "close" the line, I assume the number (that I originally ported in to Xfinity Mobile) will be lost to me and reclaimed by Xfinity Mobile or whatever system.
  • If I port out the number to a different mobile provider, will that automatically "close" that line on my By the Gig plan or do I have to take some additional actions to "close" the line?
  • Is there any difference between explicitly "closing" the line vs. porting out the number to another mobile provider?
  • Can I access the functionality to either simply "close" the line or porting the number out on xfinity.com/mobile?

Visitor

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11 Messages

16 hours ago

Well, I did look around in my account on xfinity.com before posting here but didn't find anything about closing a line. Of course, shortly after posting I found "xfinity.com > Devices > [the line I want to close] > Transfer your number, cancel this line" where it says:

If you decide to take your phone number to another carrier, transferring the number will automatically cancel your line.
Your new carrier will ask you for a security PIN in order to transfer your number (see below).
If you're not bringing your number with you, give us a call at (888) 936-4968 to cancel your line.

I guess that answers my questions but if there are any additional considerations or pros/cons with either approach I would love to hear.

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