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user_ca2906
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7 Messages

Friday, December 9th, 2022 3:33 PM

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Check local store stock on phones

Is there any way to check local stock on phones? 
I’ve driven to 15 stores and wasted countless hours and gas . Customer service is absolutely no help whatsoever.

Question

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Updated 

2 years ago

3.5K

4

XfinityGabby

Official Employee

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1.5K Messages

2 years ago

Hello @user_ca2906, we can certainly understand how frustrating it is to drive around and not able to find the equipment you are looking for. Gas is quite expensive nowadays. To check what stores might have devices in stock you will need to reach our team of experts on the Xfinity Mobile side. You can reach out to them on any of these options: 

 

• SMS Text Message: 1 (888) 936-4968
• Phone: 1 (888) 936-4968
Chat: xfinity.com/xfinityassistant/?channel=xMobile

1

user_656348

Visitor

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4 Messages

@XfinityGabby​ These numbers don't exist.

2 years ago

0

user_ca2906

Visitor

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7 Messages

2 years ago

Thank you for your reply, unfortunately still have not been able to resolve the issues. They will be more than happy to add a new line but not willing to upgrade an existing eligible line 

4

CCBrandon1

Problem Solver

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770 Messages

I am sorry to read you are still having trouble with your device. I would not be able to speak to a mobile upgrade, but I have seen a number of customers upgrade in the past. I can see some FAQ

  • You may choose from in-stock phones only.
    • Phones that are backordered or available for pre-order aren't eligible for an Early Upgrade.
  • You must return your old phone to complete the Early Upgrade and leave with a new one.
    • Once the purchase of your new phone is complete, we'll waive the remaining balance for your old phone.

You can always use this link, to find the neariest store and set up an appointment, hopefully will save you some time, and I am confident our store employees can help. Please continue to work with the mobile team for support. Thank you! 

I no longer work for Comcast.

2 years ago

user_ca2906

Visitor

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7 Messages

Yes, customer service tells me my local store has it in stock, called from parking lot of store, walk in and they claim they haven’t had any iPhone 14 pro max since original launch shipments. Very frustrating.

2 years ago

XfinityRichard

Official Employee

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1.8K Messages

Hi there, @user_ca2906 I do apologize for the inconvience you are experiencing with trying to get the iPhone 14 Pro Max. Have you tried calling or texting 1 (888) 936-4968, or reached out to our secure online chat at xfinity.com/xfinityassistant/?channel=xMobile where an Xfinity Mobile expert is available 24/7?

I am an Official Xfinity Employee.
Official Employees are from multiple teams within Xfinity: CARE, Product, Leadership.
We ask that you post publicly so people with similar questions may benefit from the conversation.
Was your question answered? Please, mark a reply as the Accepted Answer.tick

2 years ago

user_656348

Visitor

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4 Messages

Not true. N    O    T    T    R    U   E  (There's 20 characters)

2 years ago

0

user_ca2906

Visitor

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7 Messages

2 years ago

Yes, unfortunately I’ve tried all of the above methods. Always willing to add a line but still insist I drive to a local store to do an upgrade. Never in my life have I been so frustrated with a company.

3

XfinityChristina

Official Employee

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923 Messages

I definitely do apologize for any frustration this has caused. Since we are limited in what we handle in relation to mobile, if they are suggesting the store, that would be the step I would recommend. You can set up an appointment online though so you don't have to wait in line. 

I am an Official Xfinity Employee.
Official Employees are from multiple teams within Xfinity: CARE, Product, Leadership.
We ask that you post publicly so people with similar questions may benefit from the conversation.
Was your question answered? Please, mark a reply as the Accepted Answer.tick

2 years ago

0

user_ca2906

Visitor

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7 Messages

That’s one of the issues, there are over 25 stores in the Houston metro area and I’ve been to them all. No one has any stock or will even email me when or if any come in. Funny how I can add a new line and get one here by Tuesday. I’m officially done trying to upgrade. 

2 years ago

user_656348

Visitor

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4 Messages

@XfinityChristina​ Completely waste of time if they don't have phone.

2 years ago

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user_656348

Visitor

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4 Messages

2 years ago

I have the same problem. This is an issue that has gone on for a month and there is according to Xfinity CS there is only one model to fix it. I need it tomorrow and the stores have no phone numbers. Xfinity says they can't check stock or give store numbers. The store is 1 hour from my house. I am senior/disabled. Switching my services Cable/Mobile/Internet was a huge mistake. There ius a T-Mobile store (with an actual number to talk to local people) much closer who are willing to help me. I'm sure Comcast/Xfinity doesn't care about losing my business but I write for AARP Magazine and this experience will make for an interesting series.

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