Hi @user_cf48t7, I want to help get this sorted out for you. When you closed your residential account, mobile lines remain active. Since our home and mobile services are on completely separate billing systems, your phone lines stay active until a specific action is taken.
To help me figure out exactly why you are still seeing charges, could you let me know if you transferred your phone number to a new provider, requested a separate cancellation for the mobile line itself, or if you still had any remaining monthly device payments left on your phone?
Have you viewed the itemized breakdown on your actual statement? Sometimes that helps clarify exactly what the charge is for.
XfinityQuemekia
Official Employee
•
1.5K Messages
29 days ago
Hi @user_cf48t7, I want to help get this sorted out for you. When you closed your residential account, mobile lines remain active. Since our home and mobile services are on completely separate billing systems, your phone lines stay active until a specific action is taken.
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