1 Message
Charged for two lines for one phone number
Hello, I signed up for Xfinity service on my mobile phone in August 2023. I only have one phone number, but since then I have been charged for two lines. How do I contact customer service to correct this billing error? The chat service can only refund $20. But this error has been in place for over a year and I cannot figure out how to contact customer support. I would like this money refunded
XfinityEricB
Official Employee
•
1.7K Messages
2 months ago
Can you send us a direct message with your full name, name of account holder (if different), and service address please?
To send a "Direct Message" to Xfinity Support:
Click "Sign In" if necessary
Click the "Direct Messaging" icon (speech bubble)
Click the "New message" (pencil and paper) icon
The "To:" line prompts you to "Type the name of a person". Instead, type "Xfinity Support" there
- As you are typing a drop-down list appears. Select "Xfinity Support" from that list
- An "Xfinity Support" graphic replaces the "To:" line
Type your message in the text area near the bottom of the window
Press Enter to send it
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