Charged for the free year of mobile service

Hello, I signed up for the year of free service but was charged 36.80 on August 31.

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XfinitySara

Official Employee

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2.9K Messages

8 days ago

Hello, @user_45pnsq! Thanks for creating a post to reach out with your Xfinity Mobile billing concerns. Are you able to use the Xfinity App and/or My Account online to view the breakdown of your bill? If so, what line item(s) do you see that are associated with the $36.80 charge?

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user_45pnsq

Visitor

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3 Messages

it says it was an auto-payment "Auto Payment: Jul 11 - Aug 10"

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2 days ago

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XfinityQuemekia

Official Employee

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1.4K Messages

Have you viewed your actual billing statement to view what the charge was for, is it listed as an activation fee or device payment?

How to view your full billing statement

Viewing your Xfinity Mobile account billing and payments

I am an Official Xfinity Employee.
Official Employees are from multiple teams within Xfinity: CARE, Product, Leadership.
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2 days ago

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user_45pnsq

Visitor

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3 Messages

5 hours ago

is it the late fee? I have a different card for internet payments and for mobile plan

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user_45pnsq

Charged for the free year of mobile service

XfinitySara

user_45pnsq

XfinityQuemekia

user_45pnsq

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