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1 Message

09/06/2026 3:15 PM

Charged for the free year of mobile service

Hello, I signed up for the year of free service but was charged 36.80 on August 31.

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Official Employee

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2.9K Messages

34 minutes ago

Hello, @user_45pnsq! Thanks for creating a post to reach out with your Xfinity Mobile billing concerns. Are you able to use the Xfinity App and/or My Account online to view the breakdown of your bill? If so, what line item(s) do you see that are associated with the $36.80 charge?

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