Hello @user_uug0d5, and thank you for reaching out to us with your mobile charges you got without our service. This would definitely concern me too, and I know you want to get this resolved. Have you reached out to our mobile team yet to confirm the charges are for you? You can reach them with any of these methods:
They would be the best contact for the mobile concern, and for a fraud concern you would need to speak to our CSA team at 1 (888) 565-4329 to get this cleared up for you ASAP. Please let me know if there is any other help we can provide to you today.
XfinityEricB
Official Employee
•
1.5K Messages
10 months ago
Hello @user_uug0d5, and thank you for reaching out to us with your mobile charges you got without our service. This would definitely concern me too, and I know you want to get this resolved. Have you reached out to our mobile team yet to confirm the charges are for you? You can reach them with any of these methods:
SMS Text Message: 1 (888) 936-4968
Phone: 1 (888) 936-4968
Chat: xfinity.com/xfinityassistant/?channel=xMobile.
They would be the best contact for the mobile concern, and for a fraud concern you would need to speak to our CSA team at 1 (888) 565-4329 to get this cleared up for you ASAP. Please let me know if there is any other help we can provide to you today.
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