1 Message
Charged for phone that could not be unlocked
Xfinity charged me for a phone they knew could not be unlocked never noticed until I went online an was looking at my Xfinity internet
1 Message
Xfinity charged me for a phone they knew could not be unlocked never noticed until I went online an was looking at my Xfinity internet
XfinityMartyR
Official Employee
•
1.5K Messages
1 year ago
Hello, @user_wymf40. If you need to unlock your Xfinity Mobile phone, so it can be used with another wireless carrier, no problem. In most cases, your phone will be unlocked automatically within 48 hours of being paid off. Here are the other unlock requirements to be aware of:
*At least 60 days must pass since your phone was activated.
*Your Xfinity Mobile account cannot have a past-due balance.
*Your phone cannot be reported lost, stolen or involved in fraudulent activity.
If you are having trouble unlocking your device, please reach out to the Xfinity Mobile Team directly. You can contact our Xfinity Mobile support center via any of the following methods:
• SMS Text Message: 1 (888) 936-4968
• Phone: 1 (888) 936-4968
• Xfinity Mobile Website
• Direct Chat: https://www.xfinity.com/xfinityassistant/?channel=xMobile
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