1 Message
Charged for never activating my service
So… my husband and I called xfinity to start service. We couldn’t port our numbers from AT&T because we still owed on our phones.
we called xfinity that we won’t be able to switch due to being on a promotion and owing on our phones. Representative advised if we never activate we will not be billed.
Well.. guess what? We got billed AND representative was unhelpful and is now making us pay for a service that was never delivered.
XfinityChelseaB
Official Employee
•
1.1K Messages
8 months ago
Hello @user_lpt6tc ,Thanks so much for taking a moment out of your day to leave a post on our community forum. We're not able to access your Xfinity Mobile account here but our Xfinity Mobile Team are experts at what they do, and I know they can get this resolved for you. You can reach our Xfinity Mobile Team with a call, text message, or via chat. Call or Text: 1 (888) 936-4968 or Chat with a Specialist.
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