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user_kv4tzj
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Friday, December 22nd, 2023 11:18 AM

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Charged for a phone never received

I am being charged for a phone I never received. My ticket was closed and I was under the impression this issue was resolved but I still see it coming out of my bill. This has been going on for months and I have filed a complaint with the consumer financial protection bureau. I need this phone removed from my account. 

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11 months ago

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XfinityRichard

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1.4K Messages

11 months ago

Hi there, @user_kv4tzj ! Thank you so much for reaching your Digital Care team. Thank you for your patience while you waited to connect with me. I'll be more than happy to have your Xfinity Mobile billing concerns escalated. Please be assured you reached the right person to assist you. Can you please DM me your first and last name, along with your full service address so that I can assist you further.

To send a direct message [private message]:

  •   Click "Sign In" if necessary
  •   Click the "Direct Message" icon 
  •   Click the "New message" (pencil and paper) icon
  •   The "To:" line prompts you to "Type the name of a person". Instead, type "Xfinity Support" there.
  •   - As you are typing a drop-down list appears. Select "Xfinity Support" from that list.
  •   - An "Xfinity Support" graphic replaces the "To:" line.
  •   Type your message in the text area near the bottom of the window
  •   Press Enter to send it

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