Charged After Cancellation and Lost My Phone Number

Xfinity kept increasing my bill every year until I was paying $75 for internet and $44 for my mobile line, so I decided to switch providers. That’s when all the problems started.

An Xfinity app agent closed my phone line when I asked to close services to carry another provider, leaving me without service and unable to get my transfer PIN. I’ve spent hours on multiple calls, chats, and even visited two stores and made a virtual call, but after days I still don’t have my PIN. I need my number because I was using it in everywhere and this situation makes big troubles. 0023093188 is case number that virtual assistant gave to me. 

To make matters worse, they charged me another $44 for July-August even though I canceled my mobile service in June. You can’t charge customers for a service you aren’t providing! Please give me my transfer pin and remove July’s statement.