Charged activation fee and first bill

user_m3i0qr,

Thanks for sharing these details about your recent experience. I am happy to hear that were able to receive a full refund. We will make sure to pass along this feedback to leadership to help make the corrections necessary to prevent this kind of unfavorable experience from happening in the future. For future reference, to help make providing your feedback much easier, here is a great link that will take you to our XFINITY feedback section located at the bottom of our website when signed in. This is also another great way to ensure your voice is heard. To further assist with this on here, would you mind sending us a direct message with your first/last name and full address? You can start by clicking the "direct message" icon in the upper right page of our forum page. Once you click on that, input our shared handle Xfinity Support to send us a direct message.