1 Message
Charge for an account i didn't authorize
In July of 2023, i was offered a discount on tv/internet service if i added a second line to my existing Xfinity mobile account when I was moving and transferring service. I was give a free phone and my old land line number was assigned to it. However, I've recently become aware that what actually happened was that a new mobile account was set up under that phone number and i have been billed for 2 accounts for 18 months. They are billed on different credit cards so i only just realized this. It's obvious that the other account has virtually no usage. i spent several hours with a very helpful xfinity store manager yesterday and she also spent several hours trying to resolve this but was unable to. please contact me with next steps to resolve and refund these erroneous charges.
XfinityThomasC
Official Employee
•
2.1K Messages
3 days ago
Hello, @use_xoqq8i
Could you please send our team a direct message with your full name and full address? To send a direct message:
1. In the top right corner, you'll see a little chat icon near the bell icon. Click the direct message icon
2. Click the "New message" (pencil and paper) icon
3. In the 'To' line, type "Xfinity Support" there. A drop-down list appears. Select "Xfinity Support" from that list (an "Xfinity Support" graphic replaces the "To:" line)
4. Type your message in the text area near the bottom of the window
5. Press Enter to send it. An official employee, such as myself or whoever is first available, will respond. Thanks!
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