Visitor

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6 Messages

09/15/2026 4:22 PM

change credit card

I want to change my credit card and get this message "

You can't add a new payment method yet

We need to verify your contact information to keep your account secure. Make sure to add your phone number and email address if you haven't already."

I try to add a second email and get this message

"

You can’t make this change right now

We need to verify your contact information to keep your account secure. Make sure to add your phone number and email address if you haven't already."

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Visitor

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6 Messages

1 day ago

Try using a different browser. Ok did that and same result.

Try using a different device. Ok did that and same result.

Try using xfinity app. Ok did that and same result.

Visitor

 • 

6 Messages

Today I managed to get a new credit card entered. Now I would like to remove the old one but I'm in a continuous loop of pure nonsense. Access Denied You don't have permission to access "http://www.xfinity.com/mobile/my-account/billing" on this server.

You have to change both internet services and mobile services in different places before you can remove the card. I did that. WOW Xfinity website is TERRIBLE!

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