Hi there, @user_ul3l35! Thanks for letting us know that you need some more time to make your payment. You can see how to set up a payment arrangement here, https://www.xfinity.com/support/articles/set-up-payment-arrangement. Your account would need to be past due to set that up, meaning the date the payment is due has passed. A payment arrangement does not stop an automatic payment. This link shows how to manage your automatic payments, https://www.xfinity.com/support/articles/setting-up-auto-payments. Automatic payments can start drafting 24 hours before your payment date. We are glad to take a look at your account and go over this in further detail.
Please send us a direct message with your full name and complete service address to “Xfinity Support”. To do so, click on the direct messaging icon located at the top right of this forums page.
Here's the detailed steps to direct message us:
1. Click "Sign In" if necessary.
2. Click the "Direct Messaging" icon.
3. Click the "Start new conversation" (pencil and paper) icon.
4. In the "To:" line, type "Xfinity Support".
5. As you type, a drop-down list will appear. Select "Xfinity Support" from that list.
6. An "Xfinity Support" graphic will replace the "To:" line.
7. Type your message in the text area near the bottom of the window.
XfinityRay
Official Employee
•
4.5K Messages
10 hours ago
Hi there, @user_ul3l35! Thanks for letting us know that you need some more time to make your payment. You can see how to set up a payment arrangement here, https://www.xfinity.com/support/articles/set-up-payment-arrangement. Your account would need to be past due to set that up, meaning the date the payment is due has passed. A payment arrangement does not stop an automatic payment. This link shows how to manage your automatic payments, https://www.xfinity.com/support/articles/setting-up-auto-payments. Automatic payments can start drafting 24 hours before your payment date. We are glad to take a look at your account and go over this in further detail.
Please send us a direct message with your full name and complete service address to “Xfinity Support”. To do so, click on the direct messaging icon located at the top right of this forums page.
Here's the detailed steps to direct message us:
1. Click "Sign In" if necessary.
2. Click the "Direct Messaging" icon.
3. Click the "Start new conversation" (pencil and paper) icon.
4. In the "To:" line, type "Xfinity Support".
5. As you type, a drop-down list will appear. Select "Xfinity Support" from that list.
6. An "Xfinity Support" graphic will replace the "To:" line.
7. Type your message in the text area near the bottom of the window.
8. Press Enter to send it.
You can see how to send us a direct message here, https://forums.xfinity.com/conversations/guidelines/how-to-direct-messaging-within-the-forum/697ba1e570934d009185c514.
0
0