Visitor
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2 Messages
Cell phone does not connect to cellular network after disconnecting from WIFI
When my cell is connected to WIFI everything works fine. When WIFI is disconnected (leave area or WIFI goes does down) cell doesn't connect to cellular network and I'm getting "Service not available" errors. If at this moment I'm on a call - this call gets dropped. Sometimes it connects to cellular after 3-5min, sometimes I need to restart phone to get connected to cellular. Very annoying and unreliable. Happens on Motorola and Google pixel phones so it's not HW dependent.
user_69bbbc
Visitor
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1 Message
2 years ago
We've had the same issue for weeks now. Xfinity support doesn't seem to have a solution. From my own research, I think the prime suspect is the Carrier Services app at Google Playstore.
I did find a workaround. It is not perfect but it is simple - turn on Airplane mode and turn it off. Apparently the action gets the phone to look for a cell connection immediately. Of course this should have happened automatically as it used to. But someone must have broken the software.
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CCCam
Official Employee
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232 Messages
2 years ago
Hello, @user_a48572. I can definitely understand how frustrating and annoying that would be. It looks like @user_69bbbc had a pretty good workaround. Did that work for you?
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CCCam
Official Employee
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232 Messages
2 years ago
Sounds like a plan!
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user_edfb0c
Visitor
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1 Message
1 year ago
My wife and I both have been having this issue since December 2022. We've tried calling support and going into the store to fix it. Support said it could be old sim cards so send us new ones, that seemed to make the problem worse. There are instances where turning on airplane mode does work, but it doesn't always work and requires a full restart to solve the problem. On extremely rare instances restarting doesn't work and it requires a second restart to work.
The Xfinity store employee told us he can't see a problem and we should try calling from one phone when the issue is occuring on the other phone. I tried that, was directed to the online assistant before I could speak to a human, and then got to the point where the online assistant would have a human call me. That was on May 28th and I still haven't received that call, and the problem continues unaddressed.
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user_167116
Visitor
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1 Message
1 year ago
We are having the same issue. My Galaxy S9 was doing this so we decided to upgrade our phone to the Galaxy 23Ultra. Still are having this issue.
Airplane mode is nice, but not the solution.
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