Visitor
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1 Message
cell billing
I am an Xfinity Internet customer only. I have never signed up for Xfinity Mobile.
Last month, I was charged $124 on my credit card for Xfinity Mobile. I called Xfinity, and the representative told me I did not have a mobile account and suggested I dispute the charge with my credit card company. The charge was refunded.
Today, I received a text message saying I have a debt that may be sent to collections. I called Xfinity again today (August 7, 2026). The representative confirmed again that:
- I do not have a Xfinity Mobile account.
- I have no outstanding balance or debt.
- He could not see any collection text sent to me.
- He added a note to my account.
I am confused because I received this text even though Xfinity says I have no mobile account and no debt.
My biggest concern is making sure this issue does not affect my credit and that I will not be charged again for a service I never ordered.
Can a Xfinity representative please verify that this issue has been resolved and confirm that there will be no future charges or collection activity?
Thank you.
XfinityThomasC
Official Employee
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3.6K Messages
4 hours ago
Hello, @user_tg5auk happy to review your account for any mobile activity. Could you please send our team a direct message with your full name and full address? To send a direct message:
Click "Sign In" if necessary
Click the "Direct Messaging" icon
Click "Start new conversation" (pencil and paper) icon
In the "To:" line, type "Xfinity Support"
As you type, a drop-down list will appear. Select "Xfinity Support" from that list.
An "Xfinity Support" graphic will replace the "To:" line.
Type your message in the text area near the bottom of the window.
Press Enter to send it.
How to: https://forums.xfinity.com/conversations/guidelines/how-to-direct-messaging-within-the-forum/697ba1e570934d009185c514
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