4 Messages
case [Edited]
i was told on 11/24 that i would receive a discount on a phone for 500. i was told by jake that it would be ok if i switch numbers on the phone. i found out on 11/28 i cant switch the number. ive called in multiple times and there is no resolve. all im asking is for xfinity make good on their promise one way or another.
XfinityGabby
Official Employee
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1.5K Messages
1 year ago
Hello, @user_22u7dq. Thanks for reaching our Forums page regarding your Mobile promotions. It looks like there's a ticket already being worked on. Due to account security, our options with Xfinity Mobile accounts are very limited. We're unable to perform any device or account specific requests over this platform. Have you tried calling or texting 888-936-4968, or reached out to our secure online chat at xfinity.com/xfinityassistant/?channel=xMobile where an Xfinity Mobile expert is available 24/7?
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user_22u7dq
4 Messages
1 year ago
yes and there is still no resolve to date
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