Visitor
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1 Message
Can't upgrade
I was told make your payments on time for 6 most then you can upgrade your phone and not to mention I pay for the service to upgrade 2 times a year I have made my payments on time even early for more than 6 months they still won't let me upgrade I need a new phone and have for quite a while ! But nope they lied now I'm looking to get phone service elsewhere I'm sick of being lied to by comcast
XfinityJon
Official Employee
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1.2K Messages
3 hours ago
Good afternoon user_m6zjgc. I would be more than happy to take a look into your account.
Please send us a direct chat message with your full name and complete service address to “Xfinity Support”. To do so, click on the chat icon located at the top right of this forums page.
To send a "Direct Message" to Xfinity Support:
Click "Sign In" if necessary
Click the "Direct Messaging" icon
Click the "New message" (pencil and paper) icon
The "To:" line prompts you to "Type the name of a person". Instead, type "Xfinity Support" there
As you are typing a drop-down list appears. Select "Xfinity Support" from that list
An "Xfinity Support" graphic replaces the "To:" line
Type your message in the text area near the bottom of the window and press Enter to send it.
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