Visitor
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1 Message
Can’t unsuspend service
I suspended a line on my mobile plan over a week ago. I have now called twice to have the service resumed so I can cancel the line completely. They are telling me they can unsuspend the line due to a system glitch. This should not take a week to figure out
XfinityDilary
Official Employee
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2.3K Messages
3 years ago
Hello, @user_8f999c! Thanks for posting on our Community Forums for assistance. The best option to get this resolved would be to contact our Xfinity Mobile team directly. Here on social media, we have very limited access to help with these types of concerns. My apologies. You can reach our awesome Xfinity Mobile team by any of these three methods:
- SMS Text Message: 1 (888) 936-4968
- Phone: 1 (888) 936-4968
- Chat
I'm confident that the experts on our Mobile team will be more than happy to assist you with this. Let us know if there is anything else we can help with. Thanks.
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