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user_6cd316
1st Topic

2 Messages

Sunday, September 10th, 2023 5:43 PM

Closed

Can't stream TV or radio when on the network

I cant help but notice even when im in the middle of the city any radio or music stream CONSTANTLY cuts out and trying to stream any type of tv or video is worse.I might get 10 seconds then buffering upon buffering.I know you guys throttle my internet speeds but goodness!!!Is there any remedy?Id like to do more than make phone calles

Question

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Updated 

1 year ago

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XfinityDena

Official Employee

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2.5K Messages

1 year ago

Thank you for reaching out @user_6cd316! Are you using cellular data, a hotspot, or WiFi? Are you using a phone, tablet or computer? All of this information will be very helpful to figure out what is going on.  

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user_6cd316

2 Messages

@XfinityDena​ Its just my phone and only when im using my cellular data 😭😭😭

1 year ago

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XfinityKrista

Official Employee

 • 

1.5K Messages

Thanks for providing those details. 

We have a specialized team of experts that are able to assist our Xfinity Mobile customers. That team can be reached at 1 (888) 936-4968 via text message and over the phone. If you'd rather chat with a Mobile expert online, that can be done through this link comca.st/3G78PAk. We know our customers are the best part of Xfinity and appreciate you taking the time to give us the opportunity to help.

 

Here's a link to our Xfinity Mobile website https://www.xfinity.com/mobile/support.

 

While we're checking on your account, are your other Xfinity services working all right for you? Do you have any other concerns I can help with?

I am an Official Xfinity Employee.
Official Employees are from multiple teams within Xfinity: CARE, Product, Leadership.
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1 year ago

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