Visitor
•
2 Messages
Can't receive text messages
Hi I had an xfinity iphone could send and receive texts. Got an upgraded iPhone from xfinity. Now I can't get text messages from non iPhone users. But I can send them. Thoughts?
Visitor
•
2 Messages
Hi I had an xfinity iphone could send and receive texts. Got an upgraded iPhone from xfinity. Now I can't get text messages from non iPhone users. But I can send them. Thoughts?
AppleTechAlin
Contributor
•
14 Messages
3 years ago
Probable best bet is to go to an xFinity store or call and go directly to Advanced Support Representative. There's clearly some sort of VTEXT IN network problem that xFinity is not aware of that is causing a mass outage, I am another affected user by this issue. Got an iPhone 14 Pro Max to replace an iPhone 10, texts worked fine on it. Outbound texting to non iPhones works fine because VTEXT OUT is configured correctly. This is clearly something to do with xFinity's network and eSIMs / other new technology.
UPDATE: Spoke to advanced support, what happens when you take out the physical and go to fully embedded chips is quite a complex process, especially if you're going from a 4G device to a 5G device.
Going from a physical SIM phone to an eSIM phone triggers a port within the network, even though you're not porting your phone number or anything there's still a full on PORT.
When I say PORT I mean a movement of your device within the networks infrastructure, on their servers. Your iPhone with an eSIM runs on a completely different network than the old physical SIM devices, so after you activate it, even though you can make & receive calls and iMessages and eat all the data you want getting that VTEXT IN pipe to be rerouted from the old infrastructure to the new infrastructure can take anywhere between 24-72 hours.
If it doesn't work after 3 days of being activated, probably time to take it to a xFinity retail store for a technician to physically look at.
(edited)
0
XfinityDena
Official Employee
•
3.2K Messages
3 years ago
To check if your phone number is set to send and receive messages, go to Settings > Messages, and tap Send & Receive. If you don't see your phone number, you can link your iPhone number to your Apple ID so you can send and receive iMessages from your phone number.
0
0
user_e130f7
Visitor
•
2 Messages
3 years ago
After 5 calla to xfinity and a stop to the store. It was like I thought a carrier issue. They has a provisioning error
0
0