Can't receive calls or texts after activation which means I can't get my phone set up with the apps I need for work and commute

Device is an iPhone 12 and my number was ported in from Visible. It took a couple of hours to finally get my SIM activated. Data appears to be working but I can't receive calls or texts, which means I can't verify my iCloud account and thusly can't download the apps I use for work and my bus ticket app which is how I commute to work and home. I need to have this phone set up tonight and ready for work in the morning. I don't understand why calls and texts were not activated at the same time as the cell data.

Responses

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user_a70d85

Visitor

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2 Messages

3 years ago

Edit: Apparently, data ISN'T working on the device. It's just showing the bars and number but the phone says its "activated".

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CCJay

Official Employee

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618 Messages

Hello, thank you for reaching out. I do have to apologize, our team here does not have access to Xfinity Mobile accounts. I recommend reaching out to our Xfinity Mobile experts. I am confident they will be able to help you with this matter. You can contact our Xfinity Mobile support center via any of the following methods: • SMS Text Message: 1 (888) 936-4968 • Phone: 1 (888) 936-4968 • Chat: https://comca.st/2Vn7Xpj. Thank you for participating in our community.

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3 years ago

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user_a70d85

Can't receive calls or texts after activation which means I can't get my phone set up with the apps I need for work and commute

user_a70d85

CCJay

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