2 Messages
can't login to the xfinity mobile app to manage my network
I open the xfinity app, I press the sign in
after typing in my email or username, and select let's go, instead of redirecting me to the enter password prompt, it redirects me back to the "sign in with your xfinity ID"
I can login in to my xfinity account on xfinity.com, so its not my password or my username/email.
it is the xfinity mobile app, not redirecting me to enter my password
I am running the latest version of IOS 16.6.1
and the app is also up to date according to the ios app store
i have tried uninstalling and reinstalling the app, did nothing
I would like to set profiles with internet off and on at certain times, and change some other settings that can only be done through the app
can't be done on gateway, or through the website.
EG
Expert
•
110.1K Messages
2 years ago
Concern moved here to the Xfinity App help section for assistance.
0
0
XfinityRaf
Official Employee
•
870 Messages
2 years ago
Good afternoon! Do you have another mobile device you can try to log in with?
2
0