U

Wednesday, September 20th, 2023 12:42 AM

Closed

can't login to the xfinity mobile app to manage my network

I open the xfinity app, I press the sign in

after typing in my email or username, and select let's go, instead of redirecting me to the enter password prompt, it redirects me back to the "sign in with your xfinity ID"

I can login in to my xfinity account on xfinity.com, so its not my password or my username/email.

it is the xfinity mobile app, not redirecting me to enter my password

I am running the latest version of IOS 16.6.1

and the app is also up to date according to the ios app store

i have tried uninstalling and reinstalling the app, did nothing

I would like to set profiles with internet off and on at certain times, and change some other settings that can only be done through the app

can't be done on gateway, or through the website. 

Expert

 • 

106K Messages

1 year ago

Concern moved here to the Xfinity App help section for assistance.

Official Employee

 • 

475 Messages

1 year ago

Good afternoon! Do you have another mobile device you can try to log in with? 

2 Messages

@XfinityRaf​ no I don't have another device

Official Employee

 • 

1.5K Messages

Thank you for letting us know. Xfinity Mobile support on social media is currently limited, and we only have access to help with general questions. Please contact our Xfinity Mobile support center through any of the following methods for account specific issues:
SMS Text Message: 1 (888) 936-4968
Phone: 1 (888) 936-4968
Chat: https://comca.st/3FK2Hzf

I am an Official Xfinity Employee.
Official Employees are from multiple teams within Xfinity: CARE, Product, Leadership.
We ask that you post publicly so people with similar questions may benefit from the conversation.
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