2 Messages
Can’t Get a Deal to Upgrade my Phone
I have been an Xfinity Mobile Customer for 3 years now. My existing iPhone is starting to show its age. I have contacted customer service and stopped at the local Xfinity store and have been toldes that none of deals are for existing customers. Only way to get a new phone is to pay full price.
I have an offer from Verizon to get a new phone and have a better offer from T-Mobile. Still Xfinity Mobile will not help out a loyal customer.
If you are thinking about switching don’t. They will make you feel all happy and good day 1 but 3 years later they could care less about you.
XfinityVianney
Official Employee
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1.4K Messages
6 months ago
Hi, @David7979. Thank you so much for taking the time to create a post and provide your feedback. I understand that you weren't able to find a promotion as an existing customer which, from personal experience, I know can be a bit frustrating. Like our residential services, certain promotions are reserved for new customers or those adding a new line of business.
We are limited on access to your Xfinity Mobile Account here on Forums, and we do recommend reaching out to our experts again to see if there may be other options available. You can reach them by texting or calling 1 (888) 936-4968. You can also chat with an expert here https://www.xfinity.com/xfinityassistant/?channel=xMobile here. Let me know if you have trouble reaching them directly.
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user_3a4ee8
Visitor
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1 Message
4 months ago
Having the same issue. I agree not worth the change over. Very frustrating.
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Jess_88
1 Message
3 months ago
David you are completely right! I have been a mobile customer for 2 years and an Xfinity internet customer for double that amount of time and I have 4 lines, all paid off devices and two of those lines I need replacement devices for.. they have no deals for existing customers why would I shell out over $2000 for two new devices when I’m getting offers to switch elsewhere for 4 new phones, same monthly price, and walk out the door spending less than $500..? Makes no sense. Needless to say, I’m spending my day off today switching my internet and mobile services.
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bbendis
Visitor
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1 Message
3 months ago
Same issues here. Switched to Xfinity and brought our own phones (4). Never got new phones with this company. Been waiting for iPhone 15 deals and they never have them for existing customers. Competitors such as Verizon have a great deal to pay $700 for each phone we have. Xfinity is a rip-off with $245. I'm trying to stay here but they treat current customers second hand to new customers. With the same phone upgrade, I would pay $416/month here or $303 at Verizon.
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user_prj8fl
2 Messages
3 months ago
No incentive at all to stay as customer, they just want new customers. Thinking about switching back to AT&T with our multi line account.
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user_prj8fl
2 Messages
3 months ago
Also it says upgrade eligible and then when you click on it there’s no upgrade incentive at all!
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user_guanf4
1 Message
3 months ago
I was told I need to do a credit check In order to see if im eligible for an upgrade
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4600babs
Visitor
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1 Message
2 months ago
No upgrades for current customers. It seems they don’t care about customer satisfaction when it comes to upgrades. Will be switching if no deals next month!
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user_2fkpi9
2 Messages
28 days ago
Yep I have been checking for months and no upgrade deals for my existing phone, only upgrade deals if I add a line or become a new customer.
(edited)
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Johnb51
Contributor
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30 Messages
19 days ago
That's really funny cause I just got 2 new phones a few months ago without paying full price. S24 plus basically 20 bucks a month after the monthly credit.
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user_tv3rwe
1 Message
18 days ago
I am considering leaving Xfinity for the same reason. We have 3 lines and all of us need new phones. To trade in a iPhone 11 Pro max they are offering $150. Which is nothing. If I switch to Verizon we can all get new phone for a fraction of the cost. Going to swing by my local Verizon store on the way home.
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