Can't connect to Xfinity Secure Hostspots
Recently switched to Xfinity mobile and trying to connect to secure Xfinity Hotspot. I have 3 lines, two Google Pixel 6a s and one Pixel 6 Pro, all updated. 6a s are Xfinity mobile locked, and 6 pro is BYOD. Both 6a s connect to Xfinity Secure hotspots without even downloading the hotspot app.
I can't connect to the secure hotspots using 6 pro. The Hotspot app tells me, "Wifi profile Management has been disabled." I was on the phone with one of the Xfinity advanced tech support team members and ended up without a solution.
I really need a solution to this issue. I know I can call Xfinity Mobile Expert for help, but the last time two times I tried they ended giving up. The last thing they said was "we did a advanced system reset from our end which will take about an hour to take affect. Please restart your phone after an hour and try to connect to a hotspot. If the problem persists, call us." I want to believe they didn't ditch me, but......
Anything that can be done to set this up? I know the issue is due to the unavailability of the certificate. Is there a place I can get the certificate to set up Wifi hotspot manually?