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user_wouqi8
1st Topic

2 Messages

Saturday, November 11th, 2023 7:54 AM

Closed

Can't connect to a chat agent

My SIM isn't working and I wanted to see.if I could transfer it to an eSIM to avoid having to buy a new phone. I was talking to an agent when he asked me for a link to the part of the website that told me my phone was compatible with eSIM, so I went to find it. Now I can't connect back to that chat and I can't open a new one. I'm more than a little desperate to fix this ASAP. I use my phone is for business and personal goings on. I don't have the luxury of shelling out for a new phone. I just need to talk to someone about this please.

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Updated 

10 months ago

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XfinityThomasC

Official Employee

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1.8K Messages

10 months ago

Hello, @user_wouqi8 

Thank you for reaching out for help with Xfinity Mobile service, via our Xfinity Forums. To receive customer support, you'll want to reach out to our exceptional team of Mobile experts. Support information can be found here: https://www.xfinity.com/mobile/support/article/what-type-of-support-does-xfinity-mobile-offer#:%7E:text=Text%20an%20Xfinity%20Mobile%20Specialist 

You can contact our Xfinity Mobile support center via any of the following methods: 

  • SMS Text Message: 1 (888) 936-4968
  • Phone: 1 (888) 936-4968
  • Chat: https://www.xfinity.com/xfinityassistant/?channel=xMobile

Thank you for participating in our community. 

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user_wouqi8

2 Messages

Are any of those options available at 3 am or 24/7? Because that's not very helpful unless they are. I couldn't connect to a chat unless I closed the other window... Which I no longer had access to. My SIM is malfunctioning, I couldn't make/receive calls or send/receive texts.

10 months ago

0

XfinityThomasC

Official Employee

 • 

1.8K Messages

@user_wouqi8 our Tier 1 phone support agents should be available to assist. 

I am an Official Xfinity Employee.
Official Employees are from multiple teams within Xfinity: CARE, Product, Leadership.
We ask that you post publicly so people with similar questions may benefit from the conversation.
Was your question answered? Please, mark a reply as the Accepted Answer.tick

10 months ago

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