2 Messages
Can't connect to a chat agent
My SIM isn't working and I wanted to see.if I could transfer it to an eSIM to avoid having to buy a new phone. I was talking to an agent when he asked me for a link to the part of the website that told me my phone was compatible with eSIM, so I went to find it. Now I can't connect back to that chat and I can't open a new one. I'm more than a little desperate to fix this ASAP. I use my phone is for business and personal goings on. I don't have the luxury of shelling out for a new phone. I just need to talk to someone about this please.
XfinityThomasC
Official Employee
•
2K Messages
1 year ago
Hello, @user_wouqi8
Thank you for reaching out for help with Xfinity Mobile service, via our Xfinity Forums. To receive customer support, you'll want to reach out to our exceptional team of Mobile experts. Support information can be found here: https://www.xfinity.com/mobile/support/article/what-type-of-support-does-xfinity-mobile-offer#:%7E:text=Text%20an%20Xfinity%20Mobile%20Specialist
You can contact our Xfinity Mobile support center via any of the following methods:
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