Visitor
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1 Message
Can't carrier unlock Xfinity Mobile phone and nobody seems to know why
Tried over and over to get my phone unlocked but nobody can figure out why it can't be unlocked as it should be eligible. One e-mail in regard to the unlock request said the phone was active on another account which makes no sense since it's active on my account and can't be active on any other account but mine because the IMEI would be blocked from use and being added to my account if that was the case.
CCStephanieK
Problem Solver
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909 Messages
2 years ago
Hello, and thank you for reaching out to us about your mobile concerns. Have you moved at all during the time you've had mobile services? Did our mobile team look into possibly having having it linked to a previous account under your name?
To receive customer support, you'll want to reach out to our exceptional team of Mobile experts as we do not have access to mobile accounts here. Support information can be found here: https://www.xfinity.com/mobile/support/article/what-type-of-support-does-xfinity-mobile-offer#:%7E:text=Text%20an%20Xfinity%20Mobile%20Specialist
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