4 Messages
Cant access visual voicemail on new android phone
Can't access visual voicemail on new android phone. Response is "authentication error".
What to do?
4 Messages
Can't access visual voicemail on new android phone. Response is "authentication error".
What to do?
XfinityRay
Official Employee
•
2.2K Messages
1 year ago
Hi there, @user_f127b3! Congratulations on your new phone! That's awesome! I appreciate you taking time out of your day and want to ensure you’re able to get in touch with an awesome Xfinity Mobile expert to help get this resolved. Due to account security, our options with Xfinity Mobile accounts are very limited. We're unable to perform any device or account specific requests over this platform. Have you tried calling or texting 1-888-936-4968, or reached out to our secure online chat at xfinity.com/xfinityassistant/?channel=xMobile where an Xfinity Mobile expert is available 24/7?
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user_f127b3
4 Messages
1 year ago
Solved! Apparently Visual Voicemail app is incompatible with Pixel 7 phone.
After posting, xfinity has responded to attempts to use it with message recommending
to remove it and use the voicemail icon at bottom of phone app. That works.
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