Visitor
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23 Messages
Can’t access email on phone
How come I can’t sign in to xfinity when going to the site through the Duck Duck Go browser on my xfinity Samsung phone? I changed my settings to allow duck duck go to manage cookies but it still doesn’t work.
XfinityKassie
Official Employee
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1.2K Messages
1 year ago
@user_fde444 Good morning! Thank you for reaching out to our Community Support Team for assistance with your husbands email. It is more than likely the browser you are using. Xfinity email is supported by browsers Chrome, Microsoft Edge, Firefox, and Safari. Have you tried a different browser to see if you get the same error?
https://www.xfinity.com/support/articles/xfinity-connect-supported-browsers
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user_fde444
Visitor
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23 Messages
1 year ago
It does but he prefers Duck Duck Go which worked fine until a few days ago - why did it suddenly change?
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XfinityKassie
Official Employee
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1.2K Messages
1 year ago
@user_fde444 Great question! I'm here to assist you in getting to the bottom of this today. I'm sending over some steps from another thread that may work for you. Please take a look, and see if these will work. I'm here if you run into anything while trying to get this ironed out.
https://forums.xfinity.com/conversations/xfinity-stream-website/firefox-stopped-listing-channels/63b6fd59507b4d3af9e18723?page=1
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