Visitor
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1 Message
Can’t access account
I can’t access my account from web or app, receive an error when logging in. Also my phone numbers and email are not recognized by phone agents. My auto-pay information needs to be updated and I have no way to access my account.
XfinityRichard
Official Employee
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3.5K Messages
6 hours ago
Hi there, @Dzeno Thanks for reaching out to us on the Forums! We know how frustrating it is to have the account concerns you are having. We can certainly go over that with you. We noticed you sent a DM as well. Please be reminded that sending unsolicited Direct Messages to an Official Employee of the Xfinity Community Forums is a violation of Forum Guidelines. In the future, we ask that you please find the most appropriate public board for your question type and post it there. If needed, we may invite you to send us a direct message. Since you already sent a DM, we will continue to assist you there!
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