Regular Visitor
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4 Messages
Cannot stop phone from auto-reconnecting the XFINITY wifi hotspots.
I cannot stop my phone from connecting to XFINITY wifi networks. The option to disable auto-reconnect is gone, and disabling the Hotspot 2.0 setting does not help either.
"Go to Settings > Connections > WiFi > Advanced
2. Toggle Auto-Connect to XFINITY WiFi to off" Does not work because this option has not existed in my phone as of two software updates ago.
"Go to Settings > Connections > WiFi > Advanced > Smart Network Switch
Make sure Smart Network Switch is off" Also does not work. I've tried this both on and off and any time I come home my phone latches onto a Neighbor's XFINITY wifi before I get in range of my apartment unit's gateway. I've had to reconnect to my own wifi 30 times in the past 7 days.
Samsung Galaxy Note10 SM-N970U purchased directly from Xfinity Mobile
Software build QP1A. 190711.020.N970USQS2BSLA
I just wasted 15 minutes proverbially beating my face into a brick wall with a chat agent (and getting increasingly irate with every inane BS easily googled script answer they gave me), trying to have them understand that this issue was not something they could help me solve and rather I just wanted it escalated to the team that codes and QCs the updates. I don't expect a resolution here either. Just need it known and escalated.
And no, this solution will not help either:
11:45:06 AM XFinity support agent : Alright I will escalate your request to bring the option back and as of now you should eliminate the app.
11:45:23 AM Me: Which app? My phone's OS?
11:45:51 AM XFinity support agent : Xfinity Hotspots.
11:46:31 AM Me: There is no Xfinity Hotspots app installed on my phone
11:48:33 AM Me: It's an Xfinity Mobile phone. The Xfinity hotspot function is baked into the Xfinity custom version of the android Kernel. What you're suggesting is not possible without literally erasing the OS on my phone. (Yes I know I could just root it and that kernel was not necessarily the correct terminology. I was being dramatic)
11:48:34 AM XFinity support agent: http://hotspots.wifi.comcast.com/
11:49:13 AM Me: You sent me a map...
Vitaminb12
New Poster
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1 Message
5 years ago
I'm having the same problem. Will be looking for a new carrier if this isn't fixed soon.
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wleduc
Regular Visitor
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2 Messages
5 years ago
Samwathegreat I believe you may misunderstand the issue. I have had the problems you refer to for years as a AT&T customer. I was a Comcast customer with a AT&T phone with the xfinity app installed on my phone and logged in. My phone would connect to xfinity hotspots and many time have had to turn off wifi because the xfinity hotspot was too weak. You may be able to fix that problem by uninstalling all xfinity apps.
My problem and I am sure a number of others in this thread happened after installing a new xfinity gatway. My phone would autoconnect to the XFINITY hotspot and I would not be able to download pics on text messages. Doesn't make sense to me, but that's what happens. And even though I went into setting and disabled autoconnect on the XFINITY hotspot it would connect. So by disabling the hotpots on my xfinity gatway I solved my problem.
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TurboGT
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1 Message
5 years ago
I've been plagued by this problem as well... although up until now it's only been an issue when I'm driving in my truck, and as such I'm out of range sooner than I can investigate what's going on.
Thanks to the COVID-19 scare, and now that I'm working from home, this problem has resurfaced. I just happened to find under "Setting > Wifi > Advanced > Hotspot 2.0 (second to last option) > Xfinity Mobile" a button slider for "auto reconnect". This is on a Samsung Note10+, running Android 10, security patch level Mar 1, 2020, Build number QP1A.190711.020... and my software update says I'm on the most current version.
I hope this helps others, so far it's worked for me (going on two hours without an auto-connect attempt)
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bald271
Contributor
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179 Messages
5 years ago
Have all these possible workarounds been tried?
- Disable/remove the APN/profile that was loaded the first time you ran the hotspot app (I'm actually not sure how to do this).
- Delete the xfinity hotspot app. Not sure if this will remove the APN/profile.
- Disable wifi before driving? (Wifi "privacy violations" occur constantly as you drive and can used to track your movements by the sequence of SSIDs that you encounter in your travels. Also it wastes massive battery for the wifi radios to constantly be talking to every wifi/SSID that it encounters in your travels, unless you like aggressively looking for xfinity hotspots.)
I see most or all of the issues described in the posts above on my xfinity mobile handsets, but I mostly like the current behavior. (I keep cellular-data OFF so as to avoid paying a penny extra for optional ads & optional tracking, and to hoard all the available cellular-data for my spousal-approver.)
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NEWcam30era
Contributor
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115 Messages
5 years ago
"I just happened to find under "Setting > Wifi > Advanced > Hotspot 2.0 (second to last option) > Xfinity Mobile" a button slider for "auto reconnect". This is on a Samsung Note10+, running Android 10, security patch level Mar 1, 2020,"
@TurboGT
Thanks for the suggestion. However, I did try this and my Note 10+ still connects to xfinitymobile hotspots....
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Samwathegreat
Frequent Visitor
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8 Messages
5 years ago
Though I appreciate your input, I believe it is you who misunderstands.
1. I do not have, nor have I ever installed *any* Xfinity apps.
2. I own my own (non-xfinity) modem. My phone connects to OTHERS' Xfinity networks. Since I can not turn off all of their hotspots, I'm really not understanding what your advice is here.
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user27834682763
Regular Visitor
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5 Messages
5 years ago
***** Edit ****** my method below does not work. I thought I was on to something, but it's a no go. Sorry if I led anyone down the wrong path. It seems like Samwathegreat might have the most viable solution thus far, I am just too apprehensive to try to root my phone at the moment. Would love to though.
***** End Edit ******
People who do not suffer from this problem, although we appreciate their caring and effort, they simply won't be able to help. It's up to those of us who have this problem to figure it out, as Comcast is clueless.
My current strategy on my Samsung S9 is this:
Settings>Apps>(three dots at the top right)>Show system apps>
Look for 2 different apps
1. Xfinity Wifi Connect (or something equivalent) - uninstall this POS.
2. Carrier Wifi - go in and disable this POS, doesn't seem like we can uninstall it.
The following I can confirm does NOT work, however it can't hurt in my opinion:
Settings>Connections>Wi-Fi>(three dots at the top right)>Advanced>Hotspot 2.0>Xfinity Mobile
Turn off "Auto reconnect"
Any standard Android user will tell you to just "disconnect" or "forget" the Xfinity wifi next time you are connected. This in theory works, except for two problems:
1. It only forgets the current MAC address of the Xfinity access point you are connected to, not all SSIDs labeled "xfinity" or similar
2. I have seen it happen on my own Xfinity-provisioned modem/router, the MAC address can change after a reboot/reset/or remote operation by Comcast technician, which gets us problem number 1 as above all over again.
Basically, Xfinity support is useless, but hey when you subscribe to the only provider in town, there isn't much choice unfortunately. I hope my steps above can help us crowd-fix this issue if we can just figure out what to disable.
I can say with 100% certainty that if these settings do somehow work, they will need to be performed each time Samsung issues an OS update. Everytime the OS gets updated (seems to be monthly recently), all of the Xfinity-related apps and settings return to their default from the carrier.
Best of luck everyone, I am glad someone started this thread and I am not the only one out there trying to browse the internet on the bus but not able to because I keep handshaking/disconnecting from random Xfinity hotspots out there. I appreciate that Xfinity offers them, I just do not want to be force-fed them.
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NEWcam30era
Contributor
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115 Messages
5 years ago
First, thanks for the input. However, none of these worked for me. My device is a Samsung unlocked Note 10+, and it has no Xfinity apps on it, at all. And disabling the setting in Wifi/advanced/hotspot didn't help, either. The only reliable solution for me is to disable WiFi every time I leave the house....
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bald271
Contributor
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179 Messages
5 years ago
Fwiw, there seem to be scattered reports of other Samsung Note owners having the same issues on other carriers which offer wifi hotspots. Also fwiw I have not seen the issue on my samsung S8 lately but did see it in the past. best regards..
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32werf1245sadfg
New Poster
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1 Message
5 years ago
Same problem here. Nowhere in settings to turn this off, and support is beyond worthless. They suggested that I go to the store to escalate this DURING A GLOBAL PANDEMIC!
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Samwathegreat
Frequent Visitor
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8 Messages
5 years ago
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Samwathegreat
Frequent Visitor
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8 Messages
5 years ago
I took matters into my own hands and solved this problem. If you do this, you could destroy your device if you are not careful. You have been warned. This is not an appropriate solution for everyone...but it was perfect for me.
I was able to use Odin to flash the unlocked firmware to my Galaxy S10+. Flashing the unlocked firmware exposed the settings in WiFi > Advanced and allowed me to turn off this horrible "feature". Now I can connect when *I* choose to.
Here are the quick steps. Obviously I can not explain full details so you need to be quite tech savvy OR have good Google skills. Otherwise do not attempt it.
1. Back up your phone to your windows PC using smart switch windows application.
2. Factory reset your phone. Leave the Sim in. When it boots back up to the "pick your language" screen or whatever, power it off.
3. Find the appropriate firmware for your exact model device. I used the unlocked firmware that was the same version as the carrier firmware that was already on the device. This is where your Google skills come in. Be very careful - the wrong firmware could brick your phone. It may be difficult to find and / or require registering on some website, and / or take a very long time to download. Recommend verifying the checksum of the file for safety.
3. Find the appropriate version of ODIN, put your device in download mode, and flash the firmware you found. Make sure you use instructions or watch a YouTube video from a reputable source.
4. When the phone boots back up, it will be on unlocked firmware. You will no longer have the Xfinity mobile logo when booting up - it will be the Samsung logo instead. All xfinity apps will be gone. You'll need to download the voicemail and any other Xfinity apps you need from the play store. After you get to the home screen, you can use windows Samsung smart switch to restore all of your content.
5. Now promptly proceed to WiFi > advanced > hotspot 2.0.
First, go into Xfinity and turn off auto reconnect. This is probably all that's necessary. I also went ahead and turned off hotspot 2.0 entirely.
Now my phone no longer connects!!! I can drive through town without my phone trying to connect to every Xfinity hotspot I pass anymore. It's wonderful!!!
Attempt at your own risk, not for the faint of heart. This was performed on a Galaxy S10+ carrier version. Now my device has the unlocked firmware and no carrier bloatware. Keep in mind that if you are not already sim-unlocked, this will NOT sim-unlock your device. That is a totally different thing... These steps should be similar for Note devices and other Galaxy devices that are affected as well.
Anyways, hope this helps someone. And shame on Xfinity for not exposing these settings in their own carrier rom. It is unacceptable to force this upon us with no choice.
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mikeorama
Frequent Visitor
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13 Messages
5 years ago
I'm using a unlocked, originally AT&T, iPhone 6 and this is driving me crazy too. Seems like it should be possible to disable it, since this phone doesn't have any Xfinity software on it, but under Settings>General>Profiles there is nothing.
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Samwathegreat
Frequent Visitor
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8 Messages
5 years ago
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user27834682763
Regular Visitor
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5 Messages
5 years ago
Yikes that's terrible news. Even on a rooted phone we are still seeing this behavior! How come more people aren't upset at this?
I will keep investigating Tasker. I wish there was a way we could implement a blacklist of SSID names. Anything with "xfinity" would get blocked.
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