Visitor
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2 Messages
Cannot receive texts from Netflix, xfinity, AT&T
I just switched over to Xfinity from AT&T plus we got 2 new phones, a 13 & 14 iPhone. While setting our mobile service up, xfinity tried to send me a text with a code like all companies do to prove it’s you, well I never received the text or the next one they sent. When I got home I was setting up our Netflix and again they sent me a code via text which I never received. How do I get this fixed?
Accepted Solution
XfinityDilary
Official Employee
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2.3K Messages
2 years ago
Hello, @user_46ef9a! Thanks for posting on our Community Forums. I'm sorry to hear you are not receiving text messages as expected. This is not the experience we would like you to have. In this case, we would recommend reaching out to our Xfinity Mobile team for assistance. You can reach us over the phone at 1 (888) 936-4968, Text, or Chat. Have you tried that already?
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user_46ef9a
Visitor
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2 Messages
2 years ago
It was my mistake. I realized I did not have accounts with the contacts I was trying to receive texts from. I am older and not techy but did finally get it figured out on my own. Thank you! So far I am happy with my new service with Xfinity mobile.
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