Cannot pay my bill because everything says I do not have mobile service and my lines are going to be suspended! No resolution for 2 months!

I moved and a new account was created rather than merging them. Now suddenly my mobile service isn’t showing on any account and if I attempt to call, chat, access via app, even quick pay it says I am not a mobile customer and won’t even let me make a payment. I have spoken with 3 agents and chatted with 2. All of which assured me the problem had been resolved. Skip 2 months later and it has not been resolved, I’m getting emails stating my service is going to be suspended if I don’t make a payment by tomorrow, but Xfinity won’t let me make a payment! I feel like I’m on a practical joke show. I have tried every avenue I know of to get this resolved but am spinning my wheels. HELP!!