Cannot get ahold of a human

Unbelievably horrible service. I am attempting to transfer my number from xfinity to a new carrier (because of the complete lack of regard xfinity has for their customers). It is IMPOSSIBLE to actually talk to a real person. My new provider is responsive and at work. How on earth can a company operate like Comcast or xfinity and still be in business. I need help on this issue (and it seems like thousands of others are in the same boat).