Contributor
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21 Messages
Cannot Change my Payment Source
5 days ago, I began trying to change the credit card on my mobile account. I signed in with my username and 16 character password, and then verified the sign in by entering the code sent to me by Xfinity. I've repeated this sequence perhaps 6 or 8 times during the past five days, and each time I go to add a new card, I get the following message:
"You can’t add a new payment method right now
We need to verify your contact information to keep your account secure. Make sure to add your phone number and email address if you haven’t already."
If signing in and verifying the sign in with a code is not "verifying my contact information," what is? Why does Xfinity make it so difficult to do something so simple: update a credit card? How do I update my card? PLEASE do not tell me I need to show up at a brick and mortar location and wait in line. One other thing: why is it no possible to chat with customer service about this problem using that useless AI bot? No matter what you enter, eventually it sends you to the page that delivers the message I quoted above --- and dumps you from the chat.
XfinityKassie
Official Employee
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1.3K Messages
12 hours ago
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