Visitor
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1 Message
Cannot add global pass to account.
On both the Xfinity app and website, I get stuck in the loop: I select my cell for the plan I want to add the global pass to. I enter the location. All green on adding the global pass for either 5 bucks a day or 10 on the website or app respectively (no idea which). Then, I get sent back to my account to select my number again, or just get an error on the app. The Xfinity chat just links me to the article on how to add the pass so that's no help. I'm stuck with no option but to have no data on vacation or rack up an exorbitant bill.
XfinityRoberto
Official Employee
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1.9K Messages
2 months ago
Hi there and welcome to Comcast! I am sorry to hear you are having troubles with adding the Global pass on your mobile service. You are in the right place and we are happy to assist you.
Please send us a direct chat message with your full name and complete service address to “Xfinity Support”. To do so, click on the chat icon located at the top right of this forums page.
Here's the detailed steps to direct message us:
• Click "Sign In" if necessary
• Click the "Direct Message” icon (upper right corner of this page)
• Click the "New message" (pencil and paper) icon
• Type "Xfinity Support" in the to line and select "Xfinity Support" from the drop-down list
• Type your message in the text area near the bottom of the window
• Press Enter to send your message
Let me know if you have any questions.
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