Cannot activate Apple watch

Thank you, I have tried those directions, but the QR code doesn't work and the alternate path through the app doesn't show the watch as available to activate.  It currently doesn't show the watch at all in the app, though it does show that I have one more service line then I have phones.  When I talked to support yesterday they claimed they had resolved an issue with my order and that I just needed to wait a few hours, but still nothing.  I unpaired the watch from the phone and started over today, and it does the exact same thing.  When I went through setup and tried to activate it gave me the message "The Xfinity Mobile Account on this iPhone cannot be used to add a cellular plan to (name of watch).".

Good evening @user_xy42u8, and thank you for trying those directions, we appreciate it. We can look into your Apple Watch activation and mobile billing issues further. To get started, can you please send us a Direct Message with your first and last name along with the address on the account?

To send a "Direct Message" ("Private") message:

Click "Sign In" if necessary

• Click the "Direct Message chat" icon
• Click the "New message" (pencil and paper) icon
• Type "Xfinity Support" in the "To:" line and select "Xfinity Support" from the drop-down list which appears. The "Xfinity Support" graphic replaces the "To:" line
• Type your message in the text area near the bottom of the window
• Press Enter to send it