Cancle

Great question @user_0dl2x1! Canceling the Mobile service on the iPad does not necessarily mean the device would need to be returned. iPads are subject to the 14-day device return/exchange window from the delivery or store purchase date. If that window has passed, we’ll want to review how the iPad was purchased and any promotional or device-payment requirements attached to it before cancelling the line. That way, you’ll know exactly what would happen with the device and any remaining balance before making the change.

Since those details are specific to the Mobile order, we’ll need to review the account privately before recommending the best next step.

Please send us a direct message with your full name and complete service address to “Xfinity Support”. To do so, click on the direct messaging icon located at the top right of this forums page.

Here's the detailed steps to direct message us:

1. Click "Sign In" if necessary.
2. Click the "Direct Messaging" icon.
3. Click the "Start new conversation" (pencil and paper) icon. 
4. In the "To:" line, type "Xfinity Support".
5. As you type, a drop-down list will appear. Select "Xfinity Support" from that list.
6. An "Xfinity Support" graphic will replace the "To:" line.
7. Type your message in the text area near the bottom of the window.
8. Press Enter to send it.

You can see how to send us a direct message here.